Firehouse Subs Mark Twain Village

First attempts will never be returned Absolutely terrible service that I ordered and steak and cheese without mustard, Mayo and onions due to the fact that I very allergic to onions, the counterpart did not ring it without onions, so I marked the sub only to ensure that they not only pick up and sure enough that they gave the same sub and had it onions on it. I asked for my money back and got it. The person I was with didn't even get his food immediately and he had to go to the counter because she lost his order. Absolutely terrible service

Went to this location yesterday and was pretty disappointed. There were an employees kids sleeping in the lobby and going back behind the counter. The employee taking the order was very rushed and asked me ?is that all for you? after EVERY sandwich. Our family of 4 is standing there, why would that be all after 1 sandwich. The bread and toppings were completely wrong on my husbands and I sandwich. The employees were fighting loudly about who was washing dishes. It was a train wreck and probably won?t be back. It?s a bummer since we normally love Firehouse.

This was my first time eating at a Firehouse Subs. If other options are available, I'm not likely to choose to eat at another in the future. The quality of the food didnt not meet the price paid for it. The food tasted fine, but the presentation was poor. My sandwich (jamaican jerk) was basically soggy with combined sauces and the Mac and Cheese would be more adequately called Cheese Soup with Macaroni Noodles. The staff was friendly, but unhurried by the line of people waiting.

Sad to see so many. One star reviews. My daughter and I went here today. Received a great greeting. The lady was helpful with the menu since I hadnt been there. We got our food and received a have a blessed day on the way out food was correct, delicious and picture perfect.

This was my first time to order from this place and everything was EXCELLENT. We have a Firehouse Subs here in O?Fallon, but the quality of food and service has greatly decreased last year, and it shows. We will definitely return to this place!!