Hornfluh - Saanen

Met family for lunch Had gulasch soup Rösti both were well made. The Service person was very nice to us looking after us very well, view is to die for very cosy restaurant.

We were there on Switzerland Day so we had a gourmet 6 course meal I am gluten free and they accommodated me perfectly with no fuss or bother. It was fabulous. We also ate fondue in their special area just for fondue. That was also spectacular including their gluten free chips made especially for me. My friends and husband are not gluten free and they all had delicious meals. The wines on offer although expensive were gorgeous.

What was supposed to be a short coffee break in the afternoon turned into a long test of patience. The terrace is partly self-service and partly serviced. We asked an employee where the service was because it wasn't clear to us at the beginning. So we sat down at a served table. There were still empty dishes from the previous guests on several tables; we were there at 2:30 p.m. on a weekday in the low season. (March 14, 2024) So the terrace was not full. Several waiters walked past us without paying any attention. New guests you knew were greeted with a friendly handshake or hug, and orders were taken sporadically or not. Our neighbor at the table also seemed to be waiting. After asking briefly, she confirmed that she had been waiting for her coffee for 15 minutes. At some point our table neighbor was noticed and had to order her coffee again because it had been forgotten. It seemed to us as if this was the order of the day here. A quick look at the reviews here confirmed our feeling that the service does not seem to be very efficient, attentive and guest-oriented. We left the terrace and said goodbye to the employee (whom we initially asked about the service). She just looked at us in surprise, whereupon we said that we hadn't been served. Her answer was not her responsibility, but the gentlemen's. Our first visit here and unfortunately our last!

We consumed a small and a large portion of fries in the self-service section of the restaurant over lunch. Considering it was self-service, we had to wait quite a long time and progressed slowly in line. But also had many guests. Eat: The size of the portions was okay. But the fries were seasoned rather lightly; a fine mixture of spices would be desirable.

Once again this year I had a wonderful week with my family. The Hotel Restaurant Hornfluh can only be recommended.