Willies Kitchen - Rushmoor

Will not get delivered again. They delivered 35 mins after their delivery time. Everyone was hungry and waiting. Had to give someone some toast. Food arrived Luke warm. I know they get busy on Friday but it took 1:40 mins. From order time. And they said what Normally food is great.

Visited because my local was closed. I don’t think I’ll be visiting again. Portion sizes are huge, but the problem I have, is that whatever fish they’re using and listing as cod, quite obviously isn’t cod when you get it home and taste it? By the flavour, which was quite strong, I would guess that they’re buying and using Pollock as a cheaper alternative. That being the case, they shouldn’t be listing it as cod. False advertising springs to mind. I have never liked the flavour of pollock and as such the fish went in the bin. If this doesn’t bother you, by all means go along. You’ll love the size of the portion you get. But if you want cod as your fish, go somewhere else.

I’ve been using Willies Kitchen since Willies Kitchen has been there, and you cannot beat their chips! They are the best in the south.. maybe even the UK! I always get my Chinese food from Willies and it’s delicious!

Food here is amazing and even though I’d made a mistake when ordering the staff didn’t make things difficult or berate me but quickly amended my order without issue. The server Alison I think with a very quiet voice was lovely as was the other lady! annnnnd they do battered Mars bars!!!!

They got the order wrong when delivered and didn’t put it right. You can tell the worth of a business when things go wrong and I’m fully aware they do but to not put it right is awful customer service. Not even credited for the mistake, you can keep the extra money as you obviously need it! All I can say that after many years of using them I can say I will think twice next time, a real shame that the standard of service has deteriorated so much!