Spud's Pub - Rowley

Terrible Service! Didn 't even stay to see how the food was. After a scenic drive around the Newburyport area, decided to head up Rte 1, came across Spuds and decided it looked like a good place for lunch. Walked in the door, there were 2 people standing at the Hostess stand and all they said was Hold on a minute I should have decided right then and there that they don 't know what Good Customer Service is, but we waited, got seated at a table. While we were reviewing the menu, a family was seated just behind us. We waited, we waited we waited. Finally a waitress and her trainee approached the table behind us, took their drink orders and left. I looked at my husband and we both decided ok we have been sitting here for about 20 minutes, no service, lets go! And that is exactly what we did! Will never venture back to this place. On top of the bad service, the place did not appear to be the cleanest. My husband used the restroom and found it very unsanitary. My suggestion......don 't even step in the door

Nope. Dined here about a month ago and can legitimately say I will never go back. We had our drink order taken 10 minutes after we were seated in the waiter-proclaimed grey area , where hosts and waitstaff disagreed on who should serve the table. Our drinks failed to arrive after 10 more minutes. We ordered an app and dinner, and folks, we were not served either for AN HOUR. There was a supposed emergency family phone call that prevented Craig from asking another server to run our food/check on us/etc while he chatted. We were never upset that you took the call, dipsh!t, just that we were left waiting for cruddy food for so long. Spoke with the manager-lady who was nice enough to bring us our food and serve us for the remainder of the night. Got plenty of nasty looks from Craig as he continued to wait on the tables around us. The tipping point was when he refused to bus a table next to ours, telling the manager he 'd do it later...for obvious reasons , darting his eyes at our table. His attitude is beyond lousy and I implore fellow food-seekers to keep their distance.

This is a nice local choice, what do you want, it's Rowley,MA. The beer is cold, the food is hot and the service is good. I think when you go in with a family of 6 and walk out under $100.00 they are doing something right! People need to review from the appropriate perspective, that is the problem with Yelp, too many ignorant consumers! The perspective here is locality, value based product and service and consistency, they hit the mark 9 out of 10 times. Great job Spud's!

I have to leave this for my most recent experience. I have been here multiple times and it is a standard usual homestyle meal. It cannot compare to an upscale 5 star, but if home cooked co.fort food (regardless of calories is what you 're looking for, this is your place. There is a large local crowd and it is a more blue collar, older crowd. As I type this a regular standing at the bar just passed gas at my table right behind him. Nice. That said, the waitress I had this go around flat out sucked. Professional is not a word she gets. She barked orders at everyone, got my drink order wrong which gave me an allergic reaction, didn 't listen to my order which offered me no opportunity to tell her of my allergies, huffed when I was explaining how I wanted my martini, and screamed at the bartender do we have this (followed by another bug Huff . She even yelled at the hostess as she sat. These poor co-workers. I wouldn 't wish her on my worst work-enemy. That said, I have been here previously. One young gentleman was very friendly and conscientious and I saw him tonight. His demeanor was the same. The shift supervisor (I assume she was was very nice but when I explained my issue with the drink did not offer any reconciliation besides asking if the corrected drink was ok (does it cost anything to offer dessert or mark down the entree? . I 'll probably be back, my 80 year old mom likes it, but I won 't voluntarily. I suggest you question it too.

First time and last time we would ever eat here. Went on a Saturday about 3:30 and the service food was HORRIBLE!!! The waitress took her own time with us. The ragoons were still frozen in the middle, my crab pie was luke warm and smelt very fishy, more like shredded crab pie. I hardly touched it at all; waitress didnt even ask. My husband steak tips were perfect but his fish smelled and had an after taste that was less desirable. We told the waitress of the frozen ragoons, she asked us if we were kidding she brought them back brought more out, she didnt ask what we'd like, she took 20 mintues each time she left us and had only one other table. She did everything else except care for our table of 2, she even stacked silverware, stood there or disappeared.... It was honestly the WORST SERVICE IVE HAD!!! I even wrote it on the bill as well. The location wasnt not even busy and they was a lot of staff so we should not have had this type of experience.