The Firepit - Rossendale

Even though we live close by, we hadn't visited this restaurant in a while. I was pleased to see that the decor and lighting had improved, and the seating area had been expanded slightly. Our orders were taken quickly, including our drinks order. However, when our wine arrived, it was just left on the table unopened for us to pour ourselves. Despite the busy atmosphere, our food arrived after about 25 minutes - one steak on a hot stone and one order of ribs, accompanied by some extras. The staff were attentive and checked on us to make sure everything was okay. We asked for some vinegar for our chips, which was promptly brought to us. The food was delicious, hot, and satisfying. We decided to pass on dessert. When the bill arrived, we noticed that a 10% service charge had been added, which we assumed was for the staff. Hopefully, the management will address the slippery floors around the bar area to prevent any accidents. When we returned home, our clothes still smelled of cooking smoke, reminding us why we hadn't visited The Firepit in a while.

The food was satisfactory, but the service was lacking. It took a long time for us to place our drink orders, and even longer for our drinks to be served. Adding a 10% service charge to the bill automatically felt like a slight when the service had been subpar.

Came for bottomless brunch yesterday, food was fantastic, good portions! Same can’t be said for the drink service, for a table that was only having shorts or Prosecco it was taking over 20minutes for each round! All of our food hadn’t come out when we got told we only had 15 minutes left and needed to order our last drink, I explained to the girl that each round was taking to long and that we was still waiting for previous drinks, to be spoken to very rudely and was told well you’ve had your moneys worth with the drinks you’ve already had!! Very under staffed only 3 waiter on trying to cover all the tables for brunches!! Would recommend for food but wouldn’t return for bottomless brunch again!!

The food was delicious, but I was disappointed by the high prices and the addition of a 10% service charge to the bill. The service charge amounted to nearly £10 and the customer service was only average. This experience has deterred me from returning as I find it to be a bit cheeky.

So annoying when the website allows you to book a table for bottomless brunch then the manager rings saying you can’t have it. Date night ruined