Subway - Rockwall

I say this with love cause I’ve been here a fair amount , but the girls who work here are usually on top of everything. But the other night when I came in there was a guy working and he had his ear buds in and didn’t hear a lady who was waiting for over 10 minutes to get noticed. I felt really bad for her cause I’ve been that person at other stores. But all the other times I’ve came here has been really nice. Usually the lines goes pretty fast except for the dinner time wave, but they make due with what they can. The employees are always friendly with me . Only thing I wish they would do is make more cookies cause a lot of times they are sold out or I’m buying the last of them.

I have worked in customer service many years in my life. I experienced one of the best today. I don't usually do these reviews, but Heather the Manager at this subway made me feel like I was very important. She paid special attention to how my wife likes her sandwiches. She made it a point to wash and re-glove each time she left the front. She ran the front alone and was conversational to all. Also very funny. I will be visiting again. I really enjoyed my visit and my wife loved her sandwich.

I met Heather today. She says she is the new Manager. Absolutely a delightful breathe of fresh air. My sandwich was perfect and the customer service was awesome. I noticed her walking g theough with the other people o. how to properly make a sandwich. I will be back.

Wonderful service today! Total switch from a while ago. The Manger Heather kept that line going and she was so fast! I’ve never seen anything like it! It was busy and she had a smile on her face the whole time! Very inviting resteraunt .

This place has been a total turn around! Its clean and the food has great quality. The people working today seems so much nicer and having fun with customers. I could see they were so busy but didnt let the customer see that. I asked all their name on purpose. HEATHER manager. DILLLEN AND A young lady but did get her full name. Great food and clean again.