Dunkin Donuts - Rochester

Two guys behind the counter who seemed like it was their first day. Line of cars out to the street, I pulled in to get a breakfast sandwich. 15min later, the order was fulfilled. Never again.

Talk about a complete waste of time!!! I got there and ordered an ice coffee and a cinnamon roll (they had 3 left). I ordered right away as there was nobody in line to order. There was PLENTY of people waiting for their orders though. I waited 25 minutesand they gave my cinnamon roll away to drive thru (3 times). I watched all 3 go out the window. Note: there was only 1 car indrive thru when I arrived. From the time (LOTS OF IT) I had watching this operation it was an abortion of a business. People had no clue, no leadership and no motivation. DO NOT GO THERE!!! DD Corp should step in!!!

How?s this place has 3.5 stars is beyond me! This is absolutely THE WORST Dunkins I have EVER been to. Our first time here we waited 25 minutes for 2 iced coffees, a breakfast sandwich and egg bites. The egg bites I ordered were no longer availablebecause they gave drive through priority, even though I had ordered mine 20 minutes earlier. Vowed we?d never return, but endedup giving them one more shot?with equally frustrating results. Trust me, your time is too valuable to waste at this failure of aDunkins, Corporate should take notice.

I wait in line for 20 minutes everytime I?m here. I?m at the speaker now and have been waiting for someone for FIVE minutes. They are slow and hardly get your order right. It would be faster for me to go to the one on rt9. When I finally did getsomeone they were out of everything no sourdough, no donuts, one type of bagel. For a 30 minute wait.

I always mobile order to try to make the process quicker however I?ve currently been sitting at the drive through window for over 20 minutes now with so much of a ?be right with you? or anything. The car in front of me has long been gone from the drivethrough for awhile now. The lack of customer service, communication, knowledge, and speed of the employees was astounding. Iwasn?t expecting speed demons but definitely wasn?t expecting to sit as the only car in line for over 20 minutes and then anadditional 10 at the window. Definitely a lot of progress to be made with this location.