Whataburger - Robstown

Went through the drive-thru the third day they were open about 6:00 p.m. there were only a couple of cars in there and it took forever for us to get our coffee. Also went back a month later would my father they got the order wrong and it took forever to get the order. The funny thing was there was like six people employees at a table that were on break. And they seem to be fully staffed up front as well

Got our order wrong they don't bring out curbside orders.

I’m hoping this is the first and last time I will have to write a review for a restaurant. When I arrived there was not a lot of people in the parking lot so I thought great I should be in and out. I was wrong, I was there for 30 minutes. I pulled up to the window and was left waiting almost two minutes before I got a response from someone, just for them to say “I’ll be right with you.” I’ve worked in fast food for four years, two years being at Whataburger and as soon as someone pulls up to order you tell them “Hi welcome to welcome Whataburger I’m so sorry give me one moment and I’ll be with you”. That’s all you have to say and I would’ve had a problem. Instead I had two different people say “I’ll be right with you two minutes apart. Then a women finally takes my order and I drive up as soon as I am done after waiting five minutes to place an order. I get to the window and am asked to pull up. I check my receipt and they didn’t ring me up for my hash brown so when she brings the food out I told her “you didn’t ring me up for hash brown can I order them now” instead of saying yes let me go ring you up she makes it my fault because I drove up to fast even though I placed my order one item at a time. She goes inside to get the hash brown. At that time I check my bag because this Whataburger is known for missing items and sure enough I’m missing one of my bobs. I tell her as such she takes my receipt and goes back inside. Before she even makes it to my window she’s already telling me to have a nice day before handing me my food. I also didn’t get pics the which I did ask for when I ordered. I would understand if it was busy but it wasn’t. There were three cars in line and not many people inside. She said it was because they had a complaint on the phone but I’m sorry someone answering the phone doesn’t halt service I’ve had to answer many when I was working for a different location. When I was working for Whataburger this kinda thing wasn’t tolerated so I don’t understand how it happens and this isn’t the first time I’ve had an experience like this, very disappointed

Always up for a Whataburger combo or breakfast combo!

Took a little longer than expected, but order was correct.