Marco's Pizza - Roanoke

Horrible delivery. After receiving message that the pizza was on the way at 7:12 and a “promise time” of 7:23 PM the ordered pizza finally arrived at 8:10 PM. Two telephone calls during this time were no help. Service: Delivery Meal type: Dinner Price per person: $20–30 Service: 1 Recommended dishes: Pizza

Everything was great, nice pizza, bread was awesome and well cooked, thanks!

Not sure if it’s a management change, a lack of employees, or both, but in the past 3 months there has been a significant drop-off in delivery time, pick-up time, and overall quality of pizza. In the past 3 months, I’ve never seen so many customers sitting in booths waiting for their pizzas, only to be told by a frantic front desk that they’re “short-staffed” or they’re “behind on orders.” While that may be truefix it. Either hire more employees or adjust the estimated delivery and pick up times on the website/app and stop ruining family meals in this neighborhood. This used to be the most reliable pizza restaurant in Trophy Club. I’ve ordered a few times over the past few months, but now I’ll be ordering from Marco’s in Southlake or any other pizza restaurant in TC.

Terrible experience. They quoted 30 minutes for an online delivery order40 minutes later the website still said “constructing pizza”. When I called the store for an update, they’d pick up the phone then immediately hang up on me. Service: 1

My 16 year olds favorite after school snack. A whole pizza. Lol Thank you guys for great service every time.