Chick-fil-a - Roanoke

I wanted to get a salad. The service was fast, and the salad was pretty good. However, I never saw a single table being cleaned. The one I sat on was dirty. The floor was also super sticky. It's hard to say if it's ever been chopped!

Worst Chick-fil-A in the area. You better go outside the mall. Has made several orders wrong. Do not start preparing mobile orders until you reach the counter. This makes the order completely unusable. (The Pick Up sign is also useless, it tells you to go to the counter. And then when they are busy, it takes longer than any other Chick-fil-A to get your food. Usually Chick-fil-A name means good service food. This place is an exception.

Worst Chick Fil A experience I have ever had. I have always been a loyal patron to Chick Fil A due to the friendly service. This was the worst Chick Fil A I have ever visited. It started with placing the order. The employee taking the order seemed to act like his customers were causing him an inconvenience by being there. Now for the reason I am leaving this review. I had to throw my fries away. Not due to the fact that they were bad but due to some sauce policy they supposedly have that I have NEVER heard of before. I ordered the 4 piece chicken strip combo and asked for some ketchup and bar be cue sauce. I went to eat my food and discovered that I had no ketchup. I thought no big deal I will go ask for some. I went to the register and they outright refused to give me ketchup because of some sauce policy. i have NEVER heard of this before. If this really is a thing I will not be dining at chick fil a again. Is the company that broke that they can't afford to give customers ketchup? I can not eat fries with out ketchup and since they refused to give me a ketchup I had to throw them away. I was out the money and did not get to enjoy my fries.

I mean, come on, it's Chick-fil-A. They are always beautiful and fast. I say nothing about corporate sponsorship of political or religious views. I'm talking about the workers and the restaurant itself. I don't think I ever had a bad experience in one of their restaurants. Food is good, fast and not unnecessary cheap, but it is worth it! The chicken minis, oh man...

Her chicken noodle soup is hands down the best. It literally tastes as great as my mother's homemade chicken noodle soup.