Costa - Richmondshire

I like Costa Coffee go in them elsewhere, but every Sunday for 5 years I have bought two takeaway cappuccinos at Costa Richmond. If I were researching a book on the love other life of baristas it would be great, but after queuing most weeks while 4 teenage staff stand chatting while one customer gets served at a time with my partner stood outside with my dog when naturally it sometimes rains, this week I tried Wilfreds Deli and the coffee was nicer and cheaper. The grown ups serving at independent Wilfreds were very friendly and efficient. I appreciate Costa staff will not be paid much so they just need proper guidance eg serve the customers. ps I know dogs are allowed in, but the time it takes for a coffee he would wreck the place.

Visit each time visiting family in Richmond. Often quite busy. Staff pleasant. Only downfall they never seem to credit you for using your own cup, happened on more than 1 occasion. Some confusion when having an offer as to which items are included.

Visited many Costas due to travelling for work, usually love the atmosphere but not here, staff rude and inattentive, manageress sullen and sulky with no customer service skills, felt I was interrupting their girls night in gossiping than being a paying customer. Would normally sit in and work but got my coffee and left after a long wait. I think a huge staff shake up is needed. Not a good experience at all

No cash accepted , very uncomfortable , very stupid atmosphere felt like i was being gaslighted , virtue signalling and ridiculous constant government intrusions will never use this company again ever

Ordered a latte and almost had my mouth set on fire. It was hotter than molten lava. Coffee burnt, Milk burnt, and a foul after taste.