Steak n Shake - Richmond

My food was very greasy; the food was alright , compared to the Steak N Shake in Seymour, Indiana, as well as Franklin, Indiana. My children agreed it was alright! They begin talking about how they missed the Indiana Steak N Shakes! They have awesome food at the Indiana locations! The best! The Steak N Shakes in Indiana are very friendly; however, the Steak N Shake in Richmond, KY has workers that are somewhat unfriendly, as well as unhelpful with ordering items off the menu! I think the Steak N Shake in Richmond, KY needs improvements! I won 't be returning to this Steak N Shake location!

The steak n shake experience is gone. No more kids meals in car boxes or paper hats. No more wait staff, the menu has been cut drastically and you just order on a kiosk and self serve everything now. All the things that set steak n shakes done in experience apart have been removed and it's a shame. The food that remains on the menu is as good as always but we came for the other elements that are now gone (plus my favorite burger is no more) and the kiosk wants you to tip it. So good food but it's no different than other fast food now.

Really great service and wonderful food! Always hot, cooked well, and delicious. The employees are very nice and check on you often. I really love this place.

Stopped in to get dinner before finishing our drive back. We ordered the Frisco Melt Combo, a double steakburger and a coffee. The food was outstanding, perfectly prepared, with even the fries perfectly crispy. The coffee surprised us even more just phenomenal. The lady in the Drive Thru, Monica, was friendly and helpful. If we were closer this would be a restaurant of choice for us when seeking fast food. An overall excellent experience

While steak and shake no longer has that pre covid swag it used to, this one was pretty good!