Pancho’s Cantina Grill - Richmond

Great Ambience and Good Food We were very excited to be trying this new restaurant that was recommended to us by a close friend and decided to go there for some margaritas before going to see the Chelsea Handler show downtown. Unfortunately, we were a little disappointed. While they do offer a huge selection of different kinds of margaritas, they were a little lacking at times or had a funny after taste. I think it might 've been because they were using flavored Tequila (coconut I think) which could be the culprit. Their spicy margaritas were really delicious however, I recommend the spicy pineapple! We ordered some appetizers and entrees which were all really delicious! The seafood ceviche tower was huge and very, very tasty. The nachos and tacos were all very yummy as well. The other aspect that was a little disappointing was our server. She was very inattentive to us, especially at the beginning when our party was arriving. There were maybe four other people in the restaurant and she was over in the corner on her phone and completely ignored us for about 10 minutes until one of us went over there get here attention. When she came over to get our order, she seemed very put out as if we were annoying her to be ordering drinks and food. We didn 't say anything to the manager because we didn 't want to get her in trouble but just wanted the establishment to be aware. Overall though, it worth a visit!

I went here for dinner with my friends and partner. They all really enjoyed their food, but I personally didn't agree. I ordered tacos since I think you can really judge a Mexican restaurant based on tacos they're such a simple and delicious meal! I found that the tacos were just average. It was also incredibly loud inside, which made it difficult to have a conversation and catch up with friends. The reason, however, that I am only giving Pancho's 2 stars is because of their disregard for my allergy. I communicated with several different servers in the restaurant to confirm that I could have a margarita made with no cross contamination with grapefruit since I am highly allergic. The first two people I spoke to weren't able to answer my question, so the woman working behind the bar came out to speak to me and reassured me that they could make a lime margarita without any cross contamination. The next thing I know, the server brings back a margarita garnished with grapefruit. Thankfully I didn't even touch the glass and immediately asked for it to be remade, reiterating that I am allergic to grapefruit and can not have cross contamination. They did remake the drink, but I just cannot give a good review to a restaurant that doesn't take allergies seriously. I don't think I would return because I'd be worried about having an allergic reaction. UPDATE re: owner's response to my review Most people understand that life gets busy; sometimes I have to catch up on reviews later, so yes, this experience was in March, but that doesn't preclude me from sharing my experience. Most reviews I write are generally positive. I simply did not have a positive experience at this restaurant, and I don't appreciate such an unprofessional response from the owner.

The atmosphere is cute and the staff were very friendly. The chips and salsa were good. I got the vegetable tacos and I was very pleased! Their refried beans and rice were what I was really looking forward to and they were delicious! Would definitely go back.

Order “ Tierra y mar “ they only had frozen margarita s , order was to go. I request a utensils and they did not have any. What restaurant have orders to go but No utensils…food was salty.

I'll start by saying I've never given 1 star to any of the restaurants I've dined. Pancho's is getting one simply because we didn't get served so nothing to rate. We came in around 815ish to get a late night quick meal. They advertised Taco Tuesday with decent reviews so why not, right? We walk in, not too busy, a guy approached and asked how many and we said three so he sat us at the nearest table. There were some folks at the bar and a large party of about 7 directly across from us. A few others just behind them and a few more folks further back and empty tables along the wall. Rule of thumb is if a spot is super busy I allow time to get greeted and at least take a drink order, I don't mind waiting. But we sat about 15 mins and no one showed up. No water or I'll be right with you....nothing. The guy who sat us was busy wrapping up the tickets for the two tables across from us, neither of which seemed to be in a hurry to leave, looks like they all had a nice evening actually. It was hard to tell outside of him who actually worked there but we did see another lady but after she dropped food off at the bar I didn't see her again. We waited another few minutes and decided to leave. Hopefully it was an one off type situation but first impressions weigh heavy these days.