Mcdonald's - Richmond

The manager Emily is very rude ，staff sit near me eating lunch but play very loud tiktok

All McDonald’s have coffee refill, but this place doesn’t. I asked the the manager why, the manager said this is their policy… That’s so cool, they are the one and only MaDonald’s that cannot refill coffee! I loving it.

Walk in service is extremely slow. My coffee and burger order was the only one on the board and it took almost 10 minutes for them to make it. It was not the first time.

We ordered one large kiwi pineapple banana smoothie and one medium kiwi pineapple banana smoothie, one large fries and a chocolate sundae. End up the fries is in small to medium amount which only filled half of the fries box! Further The two smoothies that we received were in the same size, the large smoothie was still have more than one centimetre before hitting the cup line near the top. When my son talked to the staff asking him to top up the large cup, he grabbed the two smoothies (one large and one medium size), and pour the smoothie out from the medium cup to the large cup to top up the large smoothie! What kind of attitude is that? We are not beggar who ask for free food but have paid full price for what we are entitled to receive from the merchant! When the staff passed the “adjusted” smoothies back to us, the female staff who was standing next to the Asian young staff who was dealing with our request looked surprised by what the Asian staff had done to the cups. This is a terrible customer service experience that we ever experienced at McDonald’s. We will never come here again unless the team manager look into this and take appropriate action to a better training to their team! They need to know what is the proper amount of each food items and know what is a proper and respectful way to deal with their customers!

We always ordered from here co it was closer. There were 2 sandwiches in our order that had no sausages. One of them was just bread and egg. There is no such item on the Mcdonald menu as egg sandwich, not even cheese (how did you not know and let it get send out? It felt different too) Their manager Grace always attached a note regarding their svc. How about getting the order right?????? We got the refund but this mess up is ridiculous.