Dunkin' - Richfield

No napkins and more than half of everything was missing in the store, I asked for some napkins, lady was cool but it took her like 20 minutes

I am going to first rate myself 2 stars for being bad at donut shopping. I rarely buy donuts just for myself, instead, I am usually rolling into a donut shop saying “ give me 2 dozen of whatever you have, it’s for my coworkers” .. and yes, I throw in the coworker part because I feel like I am being judged as someone who might just eat 24 Boston Cremes himself. Anywho, some donut shops will just nod, and fill up a couple of boxes and I will be on my merry way. Some shops will give me a blank stare and go into a state of paralysis until I point out each individual pastry while counting out loud until we hit 24. This shop is the latter.I can see the pros and cons of both patented methods of pastry parsing, but I don’t have a degree in donutology and I rely on the wisdom of the worker behind the counter.Also, the parking lot sucks and you have to make a u-turn in traffic to get in. The parking lot is shared with a Subway, so be prepared to dodge the type of person that literally decided to eat the worlds worst sandwich.

The lack of friendliness was incredible. I expressed, 'good morning ', in a friendly way and they just behaved like I was bothering them. I just decided to get a cup of coffee as the menu changed and nothing was appealing. I waited, (no kidding) 10 minutes for my coffee. They put in cream and sugar, and I didn 't ask. Previous visits, I put my own in. Way too much cream and 2 sugar 's. I asked why she put it in and her answer was you said you were going to put it in it. I said, I thought the cream and sugar was out on the counter, sugar was, but not the cream. I said, you never even asked how much, you just put it in. Just looked at me. The friend with me order donut and a coffee. A different server grabbed a donut without a sheet of wax paper and dropped it in a bag. He got his coffee after 10 minutes and it was like they brew for just one coffee at a time, it was so thick. This Crew did not know how to make coffee or any customer service skills! We will not be going back. Floor was filthy, service countertops dirty, no napkins, trash cans full. It was clear that the emphasis here was on drive-thru, not walk-ins.

Classic doughnut chain from my childhood with all of my favorites! They make heart shaped doughnuts for Valentine's Day! ??

Small but well organize and clean .. not a long wait too.. tho they re busy at drive