Dunkin' - Reading

This is a no star rating so don 't let the one star fool you. The slowest, most painful service I can remember receiving in recent times. Seems like they had two employees on and I really mean no disrespect but the cashier was fresh off the slow train. He sounded lazy, acted lazy and looked lazy. OMG how do they stay in business. I said to him in frustration. why is it taking so long, do you know how long your line is? With a blank stare he leaned out the window at the waist and said Huh I just drove off, repeating myself required too much energy..

I ordered through the drive through this morning, hoping it would be better than previous experiences. I ordered one dozen mixed donuts and a box of munchkins to keep it easy. I was told to pull up to the side and the girl who was at the window was extremely nice, so I have no issue with her. However, while waiting for my order I watched an employee drop a donut on the floor (along with the paper used to pick up the donuts) and they left the donut on the floor. The paper on the other hand, was picked back up and used to grab more donuts to put into the box. While I don't work in the restaurant industry, I'm pretty sure that's a health hazard. I hope that other Dunkin Donuts establishments don't follow this same standard.

If you don't mind a wrong order then go ahead. Drive through gets easily confused, and inside they can't comprehend the order even after it's been corrected six times. Maybe if gossiping wasn't such a priority things would have been better

Within the last 2 weeks all the old employees are like all gone and the coffee has tasted like pure ****. Wth step up your game and clean your machines and stop keeping the food out for days. Could kill someone with one of those muffins

This restaurant is always very good and welcoming. They usually anticipate our needs as soon as we pull into the parking lot.