Palazzo Avino - Ravello

Palazzo Avino is a magnificent luxury, family run hotel, right in the heart of Ravello. It has a prime central location, easy to access, views to die for, right over the south end of the Amalfi Coast. The interior design, the curated details exterior common areas (gardens, bar, pool terrace) are all carefully thought of. The friendly staff here go out of their way to ensure you have an wonderful stay experience. Service: 5

Dreadful experience at Palazzo Avino! I would not normally write a review, but my partner and I had such a poor experience, I had to warn you all. We brought our service animal who is a small 48 lb (22kg) golden retriever and our overnight stay generally went without issue, although the staff were cold and they couldn 't supply a clothing steamer as the hotel only had one. As soon as we, however, checked out, we were kicked out of the hotel. Why you may ask? We wished to stick around to enjoy the property but were told from the reservation 's manager that we were not allowed to remain on the grounds because of our large dog, citing safety concerns for the owner 's small dachshund. Keep in mind that trained service animals are viewed as assistive technology/medical equipment, not as a pet. We were told that they made an exception and that the dog could only remain in the room during the stay, which they did not communicate up until we checked out. As my service animal this also meant that I technically would have to remain in the room as well or else risk being without my service animal. Our pleas for their understanding did not make any difference to the staff as despite our service animal being professionally trained, having the kindest demeanor and being on a leash at all times, we were not allowed to stay on the premises. We suspect that the owner 's dog could be the one causing safety concerns as he barked incessantly in a back room when they noticed our service animal. This hotel 's practices are very concerning and we can only hope that the hotel 's management takes this accessibility issue seriously and does not further discriminate against those with disabilities.

Palazzo Avino is an absolute gem nestled on the Amalfi Coast. The service here is impeccable; the staff is attentive, friendly, and genuinely cares about ensuring your stay is perfect. The attention to detail in the decor and the luxurious amenities were remarkable. The Michelin-starred dining experience at Rossellini's was a culinary journey we won't forget, and the hotel's terrace bar is a fantastic spot for an aperitivo. Our stay at Palazzo Avino was an absolute dream, and we can't wait to return to this paradise on the Amalfi Coast.

A dying star offering 2 star service and 5 star views. Overall very disappointed and regret staying here with so many other incredible places in town. Appears their Michelin rating was from 2007 and with the failing pool tile and service it shows its age. Antonio was aggressive with my wife at first about transportation making our initial moment here very unpleasant. Second, after requesting an early checkin they seemingly forgot about us and never alerted us to our room being ready. After a reminder about 30mins before checkin we were escorted to a room that was clearly not ours with another guests luggage. After standing in the hallways for several mins they found our bags and escorted us to our room. The walls were thin where you can hear ever flush of the toilet and conversation in the hall. The beds were two twins pushed together. The tub required a large step up and was difficult to maneuver, the first place we felt fall alert pull string was necessary. Finally making it to the pool, and ordering a €40 Cesar salad and ice tea, the age continue to show with a cracked glass leaking our precious tea onto the table. If you do find yourself here, make sure to use the pool girl services (who were incredibly friendly and attentive) and to make an early reservation down to the beach club for the best seats and a swim in the ocean. The hot tub on the roof was apparently a secret with no staff mentioning this and no other guest in sight. All of this was a blessing at the end of the day forcing us to leave the resort and really take in the town. Neighboring hotels and businesses were incredibly helpful and polite as we dined and explored. I would recommend only visiting for the martini bar as you can avoid the displeasures of the resort and take in beautiful views with a posh drink.

An amazing experience at Palazzo Avino. Beautiful place for any celebration. The views are amazing and the staff are very attentive and nice. Food was very good as well no complaints. Rooms: 4 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Romantic