Domino's Pizza - Quinton

I placed my order online at 6:33 pm. It was supposed to be ready between 7:00 and 7:10 pm. I didn 't get my pizza until 7:37 pm (pickup because they don 't deliver to my area). As I waited. There were 2-3 employees standing around, 1 employee sweeping thefloor, and 3 people making pizzas. There was NO sense of urgency, there was no I 'm sorry for the delay or anything. Theyboxed upour 2 pizzas and it sat on the rack. Finally I got the attention of one of the guys standing around. I said I 'm prettysure that 's my order there. He looked at the ticket (it was supposed to be brought out to my car,so they had the cari for on theticket) he said do you have a black Toyota? I said nom he went int hr parking lot and came back and reread the ticket andrealized he had the wrong vehicle. It was my order and he went back outin the parking lot trying to take it to my car with meinside waiting. Customer service left a lot to be desired. The pizza was excellent when I finally got it, but it was a rottenexperience actually getting to pick up the pizza.

Justin was absolutely awesome this evening! The best customer service I've ever received at this location. The previous female manager was rude and very disrespectful to me because her crew messed up my order.

Food is good. You are better off doing pick up because delivery is a mystery like VA weather. You don’t know when it’s coming or what exactly you will get or not get.

I've played the fucking hell with my thin pizza pie cut. I got it right this time. dominos needs must be in front of us, against us thin crust men. pizza should be cut like a pizza. period.

We’ve now tried this location three times. Once for delivery (took 2.5 hours to get pizza because they were delayed), and twice we’ve picked up. This time the pick up was only slightly delayed (20 minutes). The problem with this trip is that the manager was over the top rude. My husband went up to the counter when our order was displayed as “ready” on the board. The young lady mentioned that they were behind, but said that she would check to see how much more time it would be. The manager rudely yelled across the kitchen that she was backed up 30 minutes in orders and got nasty with the customer right before us. We were then told that we could check our order but that any errors would take over and hour to correct. We got home and found that one of the pizzas was way over sauced and was all torn up on the left side… this will be our last trip to Domino’s in Quinton.