Baskin-robbins - Quincy

They only 6 or 7 flavors of ice cream, and about the same on don't selection.

This is by far the most poorly run Baskin Robbins I have ever been to!!!! When it first opened it was ok for the first few months then went downhill quickly. Literally every time go there they are out of basic flavors of ice cream do you not knowhow to restock? out of toppings, fudge is cold why would it not be heated if you are open for business? , the syrup which iscoffee for Cappuccino Blasts is frozen? again, why if you are open for business . These issues are not Covid related, theyhave been there since a few months after opening the place and they might as well just shut their doors or just be a DD becauseif you can't stock ice cream and the few items that go with it then what's the point is trying to sell it? It is a constantdissapointment trying to go to here with poor service, no product and their hours are even worse.....most people want ice creamfor dessert and every time we have gone by in the last year they have been closed and light off by 5pm, don't be fooled by thehours because they don't keep them. Go to TCBY instead, great customer service and never had a problem getting any of theirflavors or products any time we go. DON"T WAST YOUR TIME!!!!!!!!!!!!!!!!!!!!!!!

The last three times I was on this site, I received terrible customer service. I will never return.

Ordered two quarts. Got twoPints. Asked if they were quarts. Girl looks at register and said you ordered quarts. These are quarts. Closed the window. Drove off and called and told them and they said ok you can come in today or tomorrow and get what you should have got.No I'm sorry. Nothing.When I opened one of the handpicked pints it was not full or packed. I pushed it down with my spoon and it was 3/4 full.Not the baskin Robbins I am used to! Handpacked pints and quarts and turned over with lid on and pushed down to pack it full.Sure not worth the at all. Very poor customer service!

My sons birthday cake was ordered early last week, for today June 15th…they just called yesterday evening to let us know that they are out of ice cream and can’t make the cake. Between them and dunkin in Quincy, IL, there is always an issue with something. One time they didn’t even know how many donuts were in a dozen!