Dunkin' - Quantico

Why would you give someone a burnt item instead of remaking it? I treat myself on Friday to coffee and a breakfast item from Starbucks usually, but figured I'd try Dunkin this morning. I won't be back, do better.

Not the cleanest or nicest Dunkin I've ever been to. The food took awhile to come out and didn't taste that great. My iced matcha latte definitely tasted off and so did the cream cheese for my bagel. Thankfully I was just visiting and I won't likely be coming back here. If I ever do have to stop again I will not be coming back to this location.

The staff seemed very unenthusiastic to be working there. I went to order and he told me that since it was an hour to close they shut down the espresso machine so they had no espresso based drinks. I opted for a coffee and it was 2/3 full with barely warm coffee.

I was helped by Tyler today best customer service ever!! Very clean store and food was super fresh! This young man needs a raise ASAP!!

I don 't write reviews very often but this Dunkin location seriously SUCKS. Ive come in 4 different times since we moved in 8 months ago and every single time, it has been an issue.We usually order half a dozen donuts, half chocolate and half glazed. This is the third time they 've given me something different than what i ordered. They said we were out of ____ donuts so we gave you ____ instead. If i knew you didn 't have the donuts i ordered, i would 've gotten a refund. They write it off as well we still gave you donuts so it 's fine. They 've double charged me, given us wrong orders, and given us stale food. The donuts and sandwiches are never fresh, even in the mornings.My husband just sat at the curbside for 20 minutes waiting on the order we made online. When i called to ask if they were going to bring it out sometime soon, they apologized and said they 'd bring it out. When it came out, we were given different donuts than what we ordered because they were out (again, we would 've gotten a refund and gone somewhere else had we known they didn 't have it), my husbands frozen coffee (which wasn 't even frozen) wasn 't even all the way full, and the donuts were stale!I hate writing negative reviews because I 've worked in customer service but this Dunkin truly is the worst location I 've ever been to. Go to one out in town if you can!