Dunkin' - Quantico

I saw the negative reviews but wanted to give this place a chance. The employees seemed friendly and service was fast which is great. The only negative is the frozen chocolate drink I ordered. After sipping on it, it tasted like spoiled milk and super bitter. I don't know if it is suppose to be like that, but a year ago when I went here, it tasted much sweeter and different. Overall, it was an okay experience, just hope there is an improvement in the drink quality.

The coffee is always hit or miss usually it’s OK but the morning staff has horrible customer Service. They are having a conversation with their coworker and forgetting to give me the customer the things I’ve ordered it happens every morning.

Great coffee, decent doughnuts (when they have any, especially at 5 pm) terrible customer service and perks are never appropriately applied. I always have to email customer service to honor perks and usually takes at least 3 emails and a week at least to have them take action. Seriously considering returning to Starbucks.

Horrible service/customer service!! Placed a mobile order to pick up on the way to work and when I got to the store I was ignored. 1-2 walk-ins ordered and got their orders. Once I finally got someone’s attention and told them I was waiting on a mobile order they said they hadn’t had any mobile orders come in. My receipt had been nicely placed on the counter by someone so they obviously saw the order. When I asked for a refund they said they couldn’t do it in store and I had to call the 800 number. I know for a fact they can do the refund in store because they’ve had to do it before. Called the number and was on hold for almost 1 hour twice. Opted for a call back instead of listening to the elevator music and they never called... waited about 3 hours for that. Then once I finally got a person was met with attitude!

I am sitting out side the building 20 minutes after the posted time the business is to be open, no other signs. Disappointed.