Wingstop - Prosper

Actually ordered via Uber eats from this location. I received my food and my bag was opened, sticker torn and ripped, food missing from bag/order. I contacted Uber eats, no response yet. I waited an hour for my food to be delivered. Imagine the frustration. I decided to go to the location and see if they'll correct the order. I didn't think they would but they did and were quick. It's football Sunday and I was in and out.

Food is generally good, but the fries were waaaaay over seasoned, so much I could barely eat them. Took forever to get my order (like an hour from ordering till I ate, and I ate quickly). Wings were on point though. I'll try them again but if it is a similar experience, that'll be it.

Raw! I'm pretty sure this was raw, I called to complain.. got put on hold for 10 mins. Super annoying experience.

Food was great but it took a while to come out. Had to wait around 10 minutes over the time given online.

I placed my order thru the app. I arrived and the front desk attendant was printing a TON of tickets at one time. They may have had tech difficulties but that doesn’t explain why the cooks were all clueless to what to do. They were all just standing around. Most could barely understand English. I’m Hispanic, I understand. The front attendant took orders from people who literally just walked in and had no order placed ahead of time. Those guests walked out before I did and the other guests who were already waiting for their orders. I was already waiting an extra 35 min from the time promised on the app. There were no cup holders. I spent over 75$ on my order and to be treated like this is unacceptable. This isn’t the first time I’ve had issues at this location. It’s gone down in service sooooo bad. The restaurant was dirty and there was zero direction to the employees. There were MULTIPLE GUESTS standing around waiting on their food. At some point, what was evident it was the cook’s family or friends, came in to the side window by the register, goofed around and laughed with the cooks and then walked out with a tray of wings, two bags full of fries and extra food all in front of waiting guests including myself. NOT HAPPY!!