The Tuck Box Takeaway And Cafe - Powys

Lovely , friendly little cafe. Food was excellent and staff friendly and polite. Although we had no dog with us, I noticed that dogs were welcome.

We'd booked in at the Welshpool Steam Railway and had some time before our train. This place provided a good coffee stop. I had a Latte and a Scone which came with clotted cream, jam and a fresh strawberry delicious. My wife had tea and toast with an added treat of Marmite! Service was OK, pleasant enough.

I am confused as to why I can order a small meat breakfast, but not a small vegetarian breakfast at this restaurant. It is not about cost for me, but more about the principle of avoiding unnecessary waste. I left feeling disappointed and hungry because the staff would not be flexible with my food order choices.

I don't plan on returning to this restaurant. I stopped by earlier this morning and ordered a cup of tea and a prawn salad. However, after the first few prawns, I had doubts about their freshness. I decided to continue eating the salad, but as I had a few more prawns, their chewy texture and bad aftertaste made me realize they were not up to my expectations. (I still have that aftertaste) I finished the rest of the food without causing a fuss. When my plate was cleared, I discreetly mentioned the issue to the lady, but she quickly brushed it off by insisting that they were freshly prepared that morning. I expressed my concern again, but received the same response. I waited for about 10 minutes for a manager to address my issue, but no one came, so I proceeded to pay. I reiterated my concern to the lady at the till, but once again, I was told the prawns were freshly prepared that morning. I explained that just because something was prepared that day, doesn't guarantee freshness, especially with fish. I also mentioned that I eat prawns regularly and wouldn't have left them if they were okay. Still, the manager was not called over. I paid and left, being told to 'have a nice day'. My concern was not raised to a manager as far as I know. I realize I should have insisted on speaking with a manager, but if the staff are not willing to escalate issues themselves, there seems to be a management problem. Constructive feedback is important for businesses to thrive. I don't want to create any problems, and I am not one to speak poorly of a decent business. However, the prawns tasted off, and my comments were not taken seriously when I brought them up.

Will not be going in again, staff very miserable didn't see one smile, had coffee and tea cakes, tea cakes had been cremated top and bottom . Not a very enjoyable end to our lovely morning in Welshpool