Steak 'n Shake - Poplar Bluff

The speed of getting our meals was extremely fast, and so far, it has always been really good, we've started eating here at least once a week for lunch. Matter of fact I'm ready to go back again soon!

Upon entering the store some lady that I presume was a manager was counting a cash drawer but could not even say hello or welcome. then I find there is no menu board but only one copy sitting to the side for me to look at. after this I then have to place my own order at an automated kiosk. The food was mediocre but the shake was wonderful and the lady that made it was very polite and courteous. would I return... absolutely not. I don't pay this kind of money to not even be greeted when entering a store.

Typical Steak and Shake, but first one I've been in with Kiosk ordering only. Saw several mistakes on multiple orders... our included. Daughter found a pit or something in the cherry of her skake that almost cracked her tooth. Wife and daughter didn't think the shakes were up to their usual flavor. Burgers and fries were good.Dietary restrictions: Can order the burgers without the bun

We had the worst service at the drive through today. I spoke slowly and clearly when asked for the order. I had to tell them twice what we wanted on the cheeseburger and twice the flavor of the milkshake. Got to the window and it was a small shake that had Reese’s pieces in it and we ordered a chocolate shake. They said I specifically said twice a small shake and I DID NOT. We come there every day and order the exact same thing. The manager or supervisor was not very cordial. They did not offer to make us a regular size. Bad experience all the way around. ??

Drive thru. Order taker attentive and very polite. Food was exactly as ordered (3 changes from regular) Enjoyed 1/2 price water for happy hour.