Chipotle Mexican Grill - Pluto

Literally spent $20 on extra meat and veggies in my bowl and this is what I got. The staff are beyond rude, and lazy they leave trash building up all over the place. They give zero thought to good customer service.

The staff seemed very unfriendly and unhappy, borderline rude. Card reader at the register would not work. The pop machine was out of pop, and garbage containers were all full or almost full. And next was that the sunken containers for the utensils (right next to the soda fountain) had a sticky goo in the bottom of them and unfortunately the end you stick in your mouth was resting in it. I still get nauseous thinking about it. I will never stop there again.

The biggest thing I would complain about is when you tell the person what you want and if their pan is out of stock (example: No steak), they stand there and look at you like “sry about your luck”. Lol.. This has happened 4 times to me.. Or if there was 2 tiny pieces of steak in the pan, they think that is good enough!?

Unlike the Ann Arbor Chipotle I left a review for, this one is well stocked and has good service.

I love Chipotle and eat it in East Lansing. This location was completely different. From the time we walked in you can see it wasn't very clean there was food and trash on many empty tables, the floors, windows and doors were filthy. I was hesitant to eat there. That should have been the first clue how this restaurant runs. From the time they went to take our order they were rude and not paying attention. They took my granddaughter's order knowing I was standing behind her waiting then skipped over me and went to two people behind me. Then was very rude and did not listen to what I wanted in my rice bowl. They weren't generous at all with the portions. I ended up with about two tablespoons of beef in my bowl. I asked for them to put our guacamole on the side so we could share. They put it on my granddaughters and only added about a tablespoon. They charge $2.65 for it! Employees were arguing in front of us. When the guy at the counter finally got my side of guacamole after three times trying to explain it and show him how little was on our order that was wrong. He charged me for 2 guacamoles. I told him to just take the extra one off. Because it only had a couple tablespoons in it I'm not paying over $5 for less than a quarter cup of guacamole.. the food was cold so we had to go back to our hotel to heat it. There was no silverware other than 2 unwrapped forks in a cup that had a bunch of nasty food in it. There is stuff spilled all over. To top it off the steak tasted dried and rotten like fish. $25 for two small meals that were bad.