Panera Bread - Plattsburgh

Very nice new restaurant, the physical surroundings are very pleasant. Staffing seems to be an issue as with most places these days. The counter person taking orders was not versed in customer service. She wasn't rude in any way, just unresponsive. She hardly said one word.Then I had to bring back my order twice because there were mistakes. And all it was, was a scrambled egg and bacon on a bagel. But they fixed the order both times and the woman who appeared to be the manager even offered me a free chocolate chip cookie to make up for the problems. So if you like bakery items and food developed in a corporate boardroom, with chaos ensuing when there's any request that doesn't coincide with the standardized menu items, Panera is your place.

I 've never seen a cheaper company in my life. I like the food, even though it 's overpriced. Like, ridiculously overpriced. MAYBE their sandwiches are worth the money, but the soup and salad?! Give me a break. And their rewards program is the biggest joke in the world. It takes FOUR separate orders just to get a $2 off coupon for a You Pick 2 and that coupon can ONLY be redeemed if you pick up the order from the store. You can 't get your whopping $2 discount if you 're ordering delivery, EVEN if you 're ordering through their app! Because they use DoorDash for their delivery that 's apparently the reason. But that makes no sense. It 's like, just discount me through YOUR app. I 'm not ordering through the damn DoorDash app, I 'm ordering through the Panera app! And you 're just forwarding the delivery order to DoorDash. It 's just... dumb. And cheap. And did I mention cheap? But yea, sure. The food is good.

One of the best decorated Panera Bread locations I’ve been to and the got our takeout order right (not the case most places we go)! However, the team member that took our order this morning seemed very uninterested in helping us or answering any questions we had.

The food is wonderful and the location is convenient. The team members working there are also incredibly kind and helpful. However, more often than not, particularly lately, our orders have been wrong. This has included wrong items, missing items, and even things like sandwiches missing the meat that they're supposed to come with. At this point, we've gone from regulars at Panera to treating it like a last resort.

Two stars because this Panera consistently gives me less than a full sandwich. The Turkey Avocado BLT didn’t even have any Avocado in it. The chicken noodle soup was good and the bowl was full. I choose Panera wherever I travel and my experience always is a sandwich that looks like the picture on the menu or better with more filling: not here!