Elm St Java - Pittsfield

Honestly could not get worse. This is the third iteration of the same restaurant in this location in as many years, and it gets worse every time.The staff are sickly (smokers cough on the food line), The food is gross, customer service is non existent, and prices are rediculous.Our order was all wrong. No bacon on bacon egg and cheese, egg ON sausage and cheese after specifying multiple times no egg (allergy). Toasted bagel was cold, muffin was literally wet somehow.When issues were brought to the attention of the staff, they didn 't know how to refund and we 're upset that I complained.Sarah 's Cheesecake Factory is right down the street in the Walgreens plaza and offers excellent food, great staff at a better price than billy js elm street java or whatever it 's called these days.Avoid at all costs Vegetarian options: None Dietary restrictions: Failed to omit item after being told of restriction multiple times

It was like a zoo with all of the animals loose. There was quite a line and it wasn't moving. Staff were strangely going back and forth without producing anything. Customers were a tangled group of those waiting (and waiting) for their order and waiting (and waiting) to order. I waited for a while but had to get my latte fix elsewhere. I'm sad because I remember when Juice N' Java used to be excellent and were the earliest arrival on the upscale coffee house scene. Bummer they don't seem to do it right anymore.

It's now called billy J's elm st Java house. One of the few breakfast places open on Sunday. The breakfast sandwiches are phenomenal! We usually have our dog with us so it's more convenient to get sandwiches to go. They have lunch items too! Wheelchair accessibility: Accessible from ramp off the sidewalk

Grabbed a large coffee and two hot chocolates .what joke coffee was old and the hot chocoltes were more like bad chocolate milk oh yeah grabbed 3 crullers omg so old they were like saw dust .the one lady behind the counter with the blonde hair no gloves on and she was scratching her underarm .i mean really c'mon its just so wrong all together .Im sorry But i had to share this .

The customer service was good and the place was nice and clean. But, I ordered a bagel with cream cheese, I got home to a poorly cut bagel with no cream cheese on it and nothing was located in the bag either. I also ordered a smoothie and it tasted like fluoride.