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Bidra med feedbackWanting a weekend getaway from the hustle and bustle of city life, this place seemed an ideal choice. However, when we arrived we were met with a rather cold, breezy introduction of do’s and don’ts of the guest house by who appeared to be the owner where was the genuine, kind, mountain welcome? The room was reasonable enough but in need of a bit of updating as was the whole building in fact. There were some nice facilities including a swimming pool and hammocks dotted around the property, but we were made to feel as though we were somehow tolerated or even intruding as opposed to being treated as clients. In terms of price, it wasn’t a great deal at all. The main issue here is a lack of consistency in setting standards. Three stars is the absolute maximum. My wife and I hope this review will help to influence some positive changes.
Stayed for New Years 2023. Our two bedroom family room was clean with only minor wear such as a hand size area of wall paper that had peeled away from the wall (a quick easy fix but noticeable) and a crayon mark. The interior is well maintained with an old world feel on the second level and a fresh look in the dining area. Breakfast was simple with no hot foods but cold salads, breakfast cereals, breads, juices, and a nice coffee machine. Nothing to rave about because other reviews had me expecting a chef making custom omelets with bacon and pancakes. Dinners are ample portions with a single plate enough for two. My tomahawk steak was raw in much of the meat but the meat quality was decent. The owner is a great german guy and the type of man who would fix those minor issues in the room had I brought it to his attention but it seems he lacks proactive help that feels embarrassment with a guest noticing such things. Customer service was going very well save for the last lunch after checkout. We wanted to order another drink but found our server on a break in the next room eating but she called out a second server to help us (I know the German guess are accustomed to calling out for service so it is something they wouldn't notice)
I do not know about the hotel rooms but food and location are amazing.
Great interior design. Good cusine. Craft beer, wine. Small spa. Refreshing garden. Away from everything . In the heart od Eulengebirge.
Consistently a great place to stay at. Excellent food. Great Service.