Usmania Grill - Pickering

We placed a catering order from Usmania Grill for 30 people. The food was absolutely amazing with big portions. Everything was made fresh and as per our preference (mild). The catering package had a variety of options to select. This was our 2nd time ordering from Usmania Grill and won't be the last. Highly recommended!

I have tried Beef Behari Kebab, Chicken Biryani, Tandoori Chicken, Palak Gosht, Chicken Chilli (Gravy), Lamb Korma (Gravy) and Haleem. I have visited it more than three times now. Their gravies are not good at all except Palak and Haleem. But BBQ is worth trying for sure. In appetizers I tried fish it was not that great. Overall most of the food taste like authenticity Pakistani cusine.Vegetarian options: They do have vegetarian options but U did not try.

Yesterday, I ordered a platter with biryani rice, but when I got home and opened the food, I was disappointed. The food was cold and tasted like it had been cooked the previous day. Initially, the rice was missing, but when I asked, I received an apology, and the rice was provided. However, upon checking at home, I discovered the food was completely leftover and very cold. Additionally, I was surprised to find vegetables in the biryani, which was a first for me. Unfortunately, my whole family has been vomiting since we ate the food last night. Providing excellent customer service is essential. Neglecting to do so may result in the loss of valuable customers.

This place came recommended by a close friend, so we ordered some food to try and the order was not ready for pickup even though we were half hour late but we called to reassure them we were coming. Had to wait another half hour.Because the food was good and trusting my friend's recommendation we ordered $200 worth of food for a party at home. I called one day before they wrote my name and phone number and assured me it would be ready on time. Called on day of pickup and again they said it would be ready. Arrived on time for pickup and no one had a clue of my name or my order!!! UNACCEPTABLE. After calling twice??And then we were overcharged!! There is no way this mistake could have occurred given our order. Either staff are incompetent or they are stealing by overcharging. Because I had done the calculation in my head, I knew the total did not make sense. Then the salesperson returned the money, although at first she argued that it was correct. (Always ask for receipts! If anything, we should have received a discount for the stress and anxiety.REALLY really disappointed with the lack of organization and care. I was trying them out for an even bigger catering order but with the unreliability I will not go back to them.It is real shame because food is actually pretty good. But reliability and trust are more important. Last minute panic does not speak to either. Disappointed.

Food was horrible, service was non existant, utensils were dirty and disgusting. This is the first time I didn't bring home the left over food. Never going back to this restaurant again.I recommend you to stay back from this