Chick-fil-a - Phoenix

This is an express location, meaning they have a striped down menu and shorter hours. No kids meals, but they were kind enough to give us an extra lemonade for our kids to share with the 12 piece nugget meal. Clean restaurant and friendly staff. Little wait time.

The location by ASU in downtown usually always has a line however it moves quick and can get in and out in a rush. Most of the time it's easier to take food to go because there is never avaliable seeting.

I was happy to find a CFA in the downtown area, but I was disappointed. The restaurant was extremely busy because of the nearby ASU campus, but the staff did a great job! The food quality was adequate, but I was disappointed that there was a managers meeting, during the lunch rush, at the large height-top table. WHY would you have a managers meeting during lunch, and occupy seats?! The staff could have used the additional help from the managers. Also, they are not part of the CFA Rewards program, so you cannot use points that you have on the app. They have signs that inform customers of this, but you’re also not able to earn points with your purchase at this location. I reached out to CFA and expressed my concerns, but I received what appears to be an automated reply (it did not address the managers meeting concern that I had).

This chicfila offers less options compared to other locations (e.g. only offers 8/12 ct. nuggets and not a 5 ct, smallest fry size is medium) The store seemed understaffed but the service speed was decent. Employees definitely don't seem happy but I blame management and the franchisee since employees are clearly not treated as well as they should be.

I work near this location and haven't been for many months so I took several coworkers for lunch. I ordered two spicy delux chicken sandwiches with extra tomatoes and lettuce to go... we walked back to work and both of my sandwiches had NO cheese or tomatoes. I was/am frustrated to say the least so I needed to share.