Dickey's Barbecue Pit - Philadelphia

On Wednesday , April 17, 2024 , I placed a pickup order using the Dickey’s App . On it it has a place where you can leave special instructions about your order . On the Brisket Sandwich , I left instructions to slice the brisket across the grain ! Anybody that loves brisket knows that in a brisket the grain of the meat runs in two different directions perpendicular to the other . If you cut it with the grain , the. Meat is stringy like spaghetti and it tough to chew . Whereas if cut across the grain , it’s flaky like catfish and super tender ! Well I had my order picked up by one one else and when they brought it to me , I discovered that it was cut with the grain instead of across the grain as ordered . It’s even on my receipt that it’s to be cut across the grain . I was very disappointed ! I called several times and had to leave messages for the manger to call me because nobody will answer the phone there . And as of 3:03 on Saturday, no one had called me yet !The taste was good and the pulled pork my wife got was also very good but my brisket being cut Smith the grain wax as tough as shoe leather ! They need to train their meat cutter in the proper way to slice brisket !

The food was not bad but it was fairly expensive. The customer service was about average. For the price, I would have expected better overall experience.

Great service, Mr B and his partner were very knowledgeable and friendly. Food was good. You get a lot of meat.

I had the pick three meats plate. I got chicken, pork, and brisket. I got Mac n cheese and green beans as my sides. Also got a piece of pecan pie.Overall food was good. All the meats were cooked perfectly and had good seasoning. I tried two of the different sauces offered, both were good.For the cost, the plate came with plenty of food.The pecan pie was ok. It’s definitely not home made.Would recommend eating here if you want some quick barbecue

Customer service was great, the food was So good! If you have a taste for bbq, this is the place you wanna go. We will definitely be going back.