Potbelly - Peoria

Today through the drive thru and ordered $50 worth of food. we were done and wanted to go, and the guy who took the order must have forgotten that his microphone was still on and said: **** people I swear. not sure whether it was about us and our order or some other customers, but very respectful and not sure what he expected when it was his task to take the orders of people. then very easy standing fish on the running gear thru window and not say thank you or something.

Potbelly on Centerway is a great place to get a sandwich. The staff has always been friendly, and the food is great.

Our food was good and tasty, but the service was lackluster. When placing our order, the initial associate that made up our sandwiches was exceptional, even accommodating to one of the sandwiches when they ran out of a specific ingredient. However, the associate that put together our soups and actually rang up our order was rude; there was a communication issue due to masks muffling voices and ventilation noise, so said associate ended up asking us the same question 2-4 times (again, I can't recall how many times as it was difficult to hear) to which a member of our party replied in a more communicable way so that the associate could hear us and understand. The associate must have taken this as her being condescending or being upset as she then replied with a very snotty attitude and started aggressively placing our cups, crackers, and silverware in front of us, was rolling her eyes and raising her eyebrows, etc. There were also some comments made under her breath. Ultimately this was just a very unprofessional response and seeing others' reviews really puts the puzzle together. Possibly a better order-entry system would lessen the confusion and make it easier to pay for orders, and possibly a more level-headed person to be managing the register would make it easier to leave a better review.

Sorry to say the service was horrendous. Some of the employees acted totally put out to wait on us, rolling their eyes and cutting me off as I ordered. The food was substandard on this occasion as well. I had the current special Chicken Tomato Mozz. See the attached photo of one of the marquis ingredients. Really??? They made several mistakes ringing up our order including majorly overcharging us. I like the Potbelly company but would never return to this location. As I look through the owner replies to these reviews all I see is the same canned response, word for word. Dear owner: If you can't actually take the time to respond with a genuine personal response then I suggest you don't respond at all. It comes across as fake and insincere.

I LOVE this place. Everything from how the shop is decorated, the really really great food as well as the friendly staff is something memorable. They even have live music some days. Try the Wreck or the Turkey clubs. Also remember to buy a big pickle! Great place, highly recommended.