Waffle House - Pensacola

The people are the difference, fast service. Remembered us from few days before.

You blew it on Valentine’s Day, Waffle House. We made reservations and specifically asked for the wheelchair access at the front bar. After being told we were the second party to make reservations, we were assured the space would be reserved. Repeatedly. As we were getting out of the car, I watched a waitress seat people in Said reserved spot. Where was I “parked” in my wheelchair? Up against the filthy refrigerator in the back corner. What’s worse there was long black hair on the counter in front of my placemat. There was tape hanging off the refrigerator along with dust, grime and stains. That’s what I looked at during my entire meal. Everytime the refrigerator door was opened by the wait staff, the plastic menus would fall over. No one picked them up, no one apologized. Not one person can say they didn’t know I was unhappy. It wasn’t until I had a chat with the district mgr at the end of our meal that I had an opportunity to voice my disappointment. And, that was after I asked him to clean up the hair in front of my placemat. Yes, I get it’s Waffle House, and we love to go there. However, put yourself in my chair for just a moment. After 25 years of being my own advocate in public, I can’t just stay quiet. We made the effort, but we weren’t met in the middle. Therefore, I felt no motivation to make the situation go away for them. Stop staring at me, and do better. That’s what they all did until I made eye contact. They stared. Were you feeling pity or were you praying I wouldn’t complain? My money is just as good and I deserve the same respect as any other customer regardless of how busy you are. We’re Sunday regulars at the Bauer Rd. location. I do feel confident that if Derrick or the two servers we usually see had been there, this would have never happened.If only I had taken photos. You would have been disgusted, too.Wheelchair accessibility: Pitiful tonight. Do better, Waffle House. It’s 2024.

Victoria was extremely pleasant and showed exceptional customer service while I picked up my Togo order. Thank you again!

It is a great place to sit down and escape the world for a few. Loved the food. They were very accommodating to even the silly requests. ? The staff was amazing and I look forward to visiting again! I went around noon. Not too busy, and the wait time for your food is almost none existence. Will definitely be going back!

Tori and McKenna were fantastic. We are regulars here because of all of the people and the place is really clean and food is just right. Best Waffle House by