The Pilot - Penarth

Dreadful customer service with weird policies. Was my local pre pandemic and thought i would give it a try with my dog as nearby. Shabby on outside and empty at 6.45 on a wednesday. Ordered my pint and was then told that dogs are not allowed in after 6 as part of group policy. was then asked to sit outside in cold or leave. place was previously dog friendly. when asked why dogs were allowed told it was group policy in case it was busy and they take up space ??? place was empty on what was meant to be Steak night. the lady was rude and a should not work in hospitality. We use their other pub the sully inn which allows dogs in all the time so it is not group policy. It had the air of a pub going out of business and it surely will with people like her at the helm. Avoid at all costs. place could also do with weeding and cleaning the outside which was filthy. Wouldn’t trust the hygiene of the kitchen if the owners allow the exterior to be so filthy.

Fantastic food, service and price. Myself and my wife stopped in after a long walk and were very impressed by the food and service from the team. The lunch time menu is great and will priced. We will defiantly be back.

Excellent food and service. Francois and the team provide fantastic hospitality! Good selection of delicious food and drinks, all of decent bistro quality and reasonable prices.

Great food and very accommodating as we hadn't booked a table . Will be calling again .

Lovely pub and very pleasant sitting outside in the evening sunshine. Delicious food! Not sure why dogs aren't allowed after 6, hence 4 stars.