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Bidra med feedbackI honestly don't know what's going on with Pembroke's Pizza. We consistently have issues with missing items, overcooked meals, and rude customer service, especially when a certain employee is working. This employee refuses to acknowledge mistakes or honor the promise of free pizza if the order is late. When we try to show him proof of our order specifications, he laughs it off or ignores us. On multiple occasions, we have received incorrect orders and been charged extra to fix the mistakes. We have also encountered unprofessional behavior, such as being forced to sign a form saying our order was delivered correctly, even when it wasn't. The employee has even gone as far as to argue with us about our food preferences and make incorrect orders. It is clear that this employee is the source of the problem, causing unnecessary stress for both customers and delivery drivers. Other customers have shared similar negative experiences, suggesting a pattern of poor service at Pembroke's Pizza. Hopefully, addressing this issue will improve the overall customer experience.
The restaurant had quick delivery and served large portions of cauliflower florets! I was pleasantly surprised by how delicious it tasted. However, the price was on the expensive side, especially considering I only ordered two small items and a salad for $40.
We ordered two medium pizzas and a fresco pizza at the restaurant. Unfortunately, they forgot to make the fresco pizza but gave us the medium pizzas instead. The staff offered to keep our pizzas warm while they made the fresco pizza. When the fresco pizza was finally ready, they mistakenly gave one of our pizzas away. At that point, we were quite frustrated and upset. The pizza maker, who I believe is named Scott, didn't seem to care much. He did explain the situation to us, but we didn't sense any empathy in his tone.
Our family was recently in best western in pembroke because of our daughter start college. both nights wanted the kids pizza, so we ordered pizza. the choice was great as the food and delivery service (they guarantee delivery within an hour or. it is free.) as an additional bonus there was no delivery fee to come directly to our door in the hotel.
Great pizza and wings. The wings are the best I've ever had. Whenever I ordered, I told them to put enough hot sauce so I could jump in and go for a swim later in it so I had enough to dunk the garlic bread...in it. It is always delivered quickly and tastes great. Truly best wings in Canada ...