Pollo Tropical - Pembroke Pines

Not bad, considered a fast cup of island soup with white rice. That's all I ate then, both were hot and delicious. Dinning room was not crocheted, and tables were available. I visited the Pollo Tropical in the past. Was clean this day without line, the ride through was a bit busy. It was okay!

Was good with the exception of strict COVID restrictions

Long journey through the line for no reason and it from extremely dried chicken, so very disappointing! The guys in the window were nice. Also the only sauce they had available was Zilantro garlic, how does it make sense?. Beans were casual.

That was the WORST Pollo Tropical I?ve ever been! Starting with the recruitment of employees as soon as they take your order, they are extremely outpatient and rude, no attention to detail my orders have been grounded as you can see on the picture! Grilled chicken Caesar salad lacks the chicken, the croutons, no cheese on all only dry salads. On the other hand, the rice was very old and sticky and the chicken also dry and burned the order missing the beans for rice. TERRIBLE service and long wait for no reason.

This Pollo Tropical has really gone downhill since COVID. I understand that the rules for safety were necessary for everyone, but this place has never been the same since. At first they have no napkins, utensils or even soft drinks dispensers available for you. You have to ask her for everything. Even before, they never have all sauces and are no longer serving fried Yuca. I believe that all this is due to the efficiency of a place already understated. The immersion position is clearly not friendly for anyone, so I would not recommend it. Now people who want to get out through the drive-thru is impossible because the line is to wait out the window all the way back from Lowes. If I had to guess, it's waiting for at least 20-45 minutes. My last order here was a family dinner, but unfortunately I didn't check the box because it was a pickup through the app. When I came home, it was a mess. The pictures speak for themselves. I will not buy from this Pollo Tropical unless there is a significant improvement in their din-in environment, more employees, faster driving times and better quality food.