Subway - Parma Heights

Been here several times since I moved to Parma Heights. Always good service and food. This morning there was a customer having an epic meltdown over this location not accepting coupons. The employee called the owner on the store's phone and let the customer speak to the owner. The customer would not calm down, but the employees handled it as gracefully as they could. Yes it would be nice if they honored the coupons but I still think this location does a good job.

First time I went here, I had to leave because I had my 4 year old daughter with me and she didn't need to hear the vulgar music blasting over the sound system. Next visit I also had to leave due to an extremely strong chemical smell inside. There will not be a third time.

I like subway sometimes cause it's a fairly decent lunch more healthy than fast food the vegetables are better for you and when they have coupons it's a decent deal too

Just had the most horrible experience at the Subway on Pearl Road in Parma Heights. I was berated and screamed at by the owner because I returned 3 sandwiches that I ordered thru the online app. Somehow the app added toppings to the sandwiches I did not want without my knowledge. I 've used the app before so I really do not feel I selected them in error. In any event, upon returning the food, the owner immediately started screaming at me and my daughter refusing to remake the food or issuing a refund. In his tyraid he said, You try working 10 hour days every day and said remarks to imply I did not work or know what hard work was.. His berating and screaming went beyond a person just having a bad day. In the end, he issued the refund on my card. Yet it was an awful experience just awful!!!

Let me just say that my sandwich did not survive the ride home I was super hungry and the sandwich was freaking delish!