Wetzel's Pretzels - Paramus

The mini bites are great, but nothing beats the large cinnamon sugar pretzel. Fresh and delicious. The plain were also good.

Alicia, the manager is so kind and patient. All the years I ate Wetzel's (which is probably been over 30 years) I always had a punch card and after 6 you got one for free but they don't use that anymore. They told me to download the app and I would start all over using the app and I was willing to do that. Had a really hard time doing it and the girl behind the register was too busy to help me. I asked if there was a manager because otherwise I wouldn't get credit for my sale that day and I had just spent $16 ordering two different items for two people. The manager not only came out and helped me, but was very kind and patient about it and asked me if she could touch my phone and I said yes. She then went through some stuff at the register and got sale, that I paid for 10 minutes earlier, for the day into the app. The app didn't work under my Yahoo mail at all but then when I went to Gmail it worked fine so it must have been something with reception in the mall. She suggested that I shut off my internet and just use my data package and that seemed to make the app work. Probably too much interference in the mall area. The cinnamon pretzel bites were so delicious that the next day when I had a few leftover cold I still ate them cold and they still tasted good. You know a cinnamon pretzel is delicious when you can eat it cold the next day. My boyfriend ate all his pretzels the same night cuz he ordered the pizza ones and they were so good that he finished them. I just wanted Alicia to know that she was very appreciated that day for being so kind and coming out into the mall and helping me on the side of the store where it wasn't crowded. I will always go there for two reasons. First of all the pretzels are amazing and also the management is so nice.

There was hair or something burnt onto my pretzel. i will no longer eat from this company.

These pretzels have gone downhill. Ordered an almond pretzel got home and it was hard as a rock dry. Never again.

The WORST customer service ever encountered in all my life. My wife ordered a cheese pretzel for our daughter this past Saturday evening and my wife dropped a 20% tip in the jar. Immediately the clerk takes the tip jar and starts counting. Are you freaking serious? Then takes 4 customers' orders and gives them their order meanwhile my wife and daughter would not get their order even though it was already made and all they had to do was bag the pretzel. When my wife pointed out that other customers came later and got their orders the clerk snapped at my wife. It was a black lady and a white lady with her (don't have their names). Whoever they were, management, you should fire them. We'll NEVER again order anything from this place if it was the only place open. Stay far away and NEVER tip until you get your order first and that's *if they do a decent job. That's why idiots like these will always be at the bottom of the economic ladder. Trashy people!