Palo Alto Sol

First time at Ume it was delicious! Will be back again

Workers are very friendly and polite and it’s very enjoyable to be there.

Ume Tea in Palo Alto is an absolute gem when it comes to exceptional customer service. From the moment you step through the door, you're greeted with warmth and genuine hospitality. The staff here go above and beyond to ensure that every customer feels welcome and valued.One of the things that really stood out to me during my visit was how attentive the staff were despite the busy atmosphere Ensuring that everyone's needs were met.What I appreciated most about the service at Ume Tea was the personal touch. It's clear that they genuinely care about their customers and are committed to providing a memorable experience.Not only was the service top-notch, but the efficiency was also remarkable. Despite the bustling nature of the tea house, orders were taken promptly, and there was minimal wait time. The staff worked together seamlessly to ensure that everything ran smoothly, further enhancing the overall experience.In addition to the outstanding service, the ambiance at Ume Tea is simply delightful. The cozy interior and tranquil atmosphere create the perfect setting for enjoying a cup of tea and unwinding after a long day. It's evident that a lot of care and attention has gone into creating a space that feels welcoming and inviting.Overall, my experience at Ume Tea was nothing short of fantastic, thanks to the exceptional customer service provided by the dedicated staff. They've set the bar high when it comes to creating a memorable tea-drinking experience, and I can't wait to return.

The time listed on google maps says that the ume tea at palo alto closes at 10:30pm but when we arrived at 10:15pm but the employees had already closed and locked the doors! This is the only ume that was open at this time and we drove very far for it because it said it closed at 10:30pm—another couple also came for ume too and also could not get drinks. Please fix your hours listed so we don’t waste our time and gas money. Thank you.Also, the contact us section in your website does not work as it does not let me send the message.

This place is very cute. The price is not the best. The quality of my drink was only so-so. I ordered through the kiosk. Decent. I don't think I'll come often as it didn't wow me. The staff didn't seem very excited either. Overall I'd say 2/5. The atmosphere is a plus with the cute designs, pillows, and plushies.