Pho Banh Mi - Palo Alto

The service was extremely rude, the food was just okay, and the prices were high for Palo Alto. They did not fulfill simple requests, like providing extra bowls. One waiter was impolite, refusing to let customers leave before him. When we tried to take home our leftover noodle bowl, the waiter cleared it without asking. When we brought it to his attention, he simply walked away without apologizing. I am giving this restaurant 2 stars because the food was delivered and the interior was satisfactory.

I ordered a banh mi for takeout and was mistakenly given spring rolls instead (see photo). When I called from home, I was informed that they could not provide a refund, but offered a store credit for a future purchase. This was very disappointing.

Tldr: everything is just okay here both food and service). The safest option to eat is Pho at least I didn't feel like I wasted money on pho).The restaurant decoration is pretty nice and cute. I liked it. We sat right next to the window so we got a nice view. I expected service to be better than a typical Vietnamese restaurant because of where this restaurant is but it's pretty much the same. Servers are not friendly or super helpful.We ordered 1 special pho, 3 different vermicelli bowls #44 special, #47 fish cake and shrimp, #46b vegan). Pho was decent, the broth was flavorful and they used the type of noodle I like. Vermicelli bowls didn't get good responses from anyone in my party, especially the vegan one my mom didn't even want to take the left over home. Fish sauce and meat weren't flavorful. So I don't recommend it.Vegetarian options: Not delicious

I ordered Fish cake and shrimp vermicelli bowl. It was okay but not amazing. It is more like on the bland side. My family ordered other dishes which were also not flavorful enough to our taste; even the grilled meat were not well-marinated, it was bland again.Service was okay. The indoor and outdoor designs are nice and lovely even though it is a little bit narrow inside.

I recently ordered from a restaurant and unfortunately experienced a negative incident involving the cook's behavior towards the delivery driver. The food quality was good, but I was disappointed by the cook's rudeness towards the driver. It's essential for all staff members to act professionally and treat everyone with respect. I hope the restaurant takes this feedback seriously and resolves the issue to provide a more positive experience for customers and delivery drivers in the future.