Shanghai House - Oxford

This place is great! It’s the cutest little spot with amazing and authentic Chinese takeaway food : for their prices it’s 100% worth it! The staff is also really friendly and the shop has been around since 1970 they keep the tradition the same since then with cash payments only you will also see the old version of their menus framed on their wall which I find very cool! If you’re lucky, you get some freebies too : They know what they’re doing and you can tell making the customers happy is their main priority. They can also customise your order if you can’t have something in the ingredients, just let them know! Although sometimes due to the high demand, they seems to get overwhelmed with loads of orders hence they get my order wrong sometimes but that’s a human error! We all make mistakes but how they respond to it is very generous and they almost give away their food for free plus they also give discounts when necessary.. it gets really busy on a Friday and Saturday and when they are about to close so what I do sometimes is that I order my food in advance to avoid any disappointments. You can also place your orders online if you don’t have cash in hand and collect or ask for delivery service. Do yourself a favour and visit this lovely place. Highly recommended! :

Sometimes I order food online and the driver delivers it to my home. The food is hot and delicious, and I order food here for birthdays or friends gatherings. Their service attitude is very good. Sometimes I buy in cash. If I don’t have time, I just go online directly. I think it's very convenient to order food

Having made it clear to the chef that I have a peanut allergy upon arriving home (20 mins from the takeaway) I sat to enjoy a takeaway treat with my partner and found peanuts in my vegetarian dish. I called the restaurant to advise them of this potentially fatal issue. After some deliberation they agreed to deliver me a replacement dish without peanuts. I waited over half an hour for a replacement when it arrived the rest of the food was cold and there was no offer to replace the meal our meal was ruined. Very disappointed by the experience and the customer service … be very careful!

Don’t bother, just go elsewhere, they don’t want your business. I walked in, 3 people behind the counter, 1 on the phone, the other 2 were just faffing about with receipts. No acknowledgment, I stood at the counter, said hello a couple of times and was ignored. Waited 20 mins as it was Sunday night, I was on my half hour lunch break at work and everywhere else was shut, so walked out.

I went to this restaurant after a work meeting and was pleasantly surprised by the delicious food and generous portion sizes. The sweet and sour sauce was especially tasty. The staff were very friendly and welcoming. I would highly recommend stopping by if you're in the area.