Caffe Nero - Oxford

I had not visited one of these cafes for ages, so I thought I'd check the High Street establishment out. As is my norm, I ordered the cappuccino and hoped that it would be good following a disappointing drink at another chain recently. I was pleasantly surprised to find both a great cup of coffee and very friendly, courteous staff. You would not find a better, stronger brew than I had here a good start to the day. Added to that was the extremely dark chocolate muffin. It makes a nice change to find such a decent cappuccino even better to have friendly staff who know how to make coffee the correct way. Well done!

The barista started by telling me that she was short staffed and that I wouldn’t be getting a pot of tea. I explained how horrible tea tastes in a paper cup and had to practically argue with her to get the pot of tea I was paying for. She moaned at everyone who came in that she had no time to wash up. Very unpleasant service. Wasted our visit

A couple days ago, the barista (a man in his late thirties/early forties) asked each of us in the queue our coffee orders quite abruptly. I told him what I wanted and he carried on making coffees and then take the payments when the coffee was ready to serve. It was really getting late and apologiaing, I asked him if he was actually making my coffee. He said obviously not, I will make it soon in quite an impolite way. I apologised again and told him that I had to leave and if he could cancel my order which of course hadn't even been paid for yet. I didn't get an answer, he looked at me like he couldn't care less, shrugged his shoulder and turned the other way like I was not worth his time anyway. Appalling service from that particular member of the staff

I inquired if my small dog could come inside, and the friendly server replied, "Of course." I enjoyed a coffee while my dog happily nibbled on a biscuit. It was so nice to be greeted warmly.

My friend and I decided to grab a coffee, so we went to Caffe Nero. We were greeted with a very warm welcome that made us both smile from ear to ear (the high-quality coffee was an extra bonus). I would definitely recommend it, 11/10!