The Royal Oak - Centrepointe - Ottawa

Had a bad experience when I when with my girlfriend my daughter my brother and his girlfriend. And when I didn’t tip due to poor service she said how she needs to pay for her son when I am not obliged to tip when experiencing poor service her name is Lexi and I will be contacting hq with this

Went for drinks as a party of 8, got seated at the patio right away, server was attentive and checked on us frequently. Great live music!

The food was pretty good, but they aren't careful about food sensitivities. I ordered the London Dip, which comes with Swiss cheese. I was very specific that I did not want cheese (I am very lactose intolerant). When I got it, it had traces of cheese on the corners, but not inside. Obviously they had made it with cheese, then realized their mistake, and instead of remaking it, they peeled most of the cheese off. (You can clearly see the traces of cheese in the photo).I'm glad I noticed that and was able to quickly eat a Lactase pill. I pointed it out when the waitress eventually came back, but by then I had eaten most of it I was able to show the cheese on the corners. I basically got a mild apology. Obviously there is no concern for food intolerances. This could have been fairly serious for me if I did not notice.Dietary restrictions: Ignored my request for no cheese.

Decent average pub with a patio. Nothing special. Good for events and

Nachos are usually pretty good but not the last visit. Way overbaked and dry. Service was mediocre.