Carousel Resort And Condominiums

This was not our first stay at the Carousel, but it may be our last. While the resort certainly offers a lot of family-friendly options, there are noticeable gaps when it comes to the “client experience”. We arrived with two separate groups of friends, and only one of our group was allowed to check in even though we all had similar reservations. The WiFi was not working, and despite escalating to a manager I was told it was my fault (note: other parties were complaining about the same issue). While our initial room was fine, one person in our party found that their room smelled of urine after check in, and they needed to transfer rooms. On Day 2 of our stay we came back to our room to discover it reeked of some sort of dead animal in the vent—initially the staff tried to claim it was the garbage from the restaurant, but nevertheless we we switched rooms. The dining experience was similarly fraught with unnecessary stress. One meal, which was supposed to be a split check, wound up being charged completely to one party, and another inexplicably was also charged (pro-rated) to the other parties. When confronted with this fact, the hotel then re-charged all of us again instead of crediting back the over-charge. Another meal ended with a surprise double-gratuity being added to the bill—we were a large party, and anticipated a 20% automatic tip added to the bill—which the hotel did—but they also then added an additional 20% “service fee”. Very shady, and if not for looking at the bill it probably would have gone unnoticed. If you made it this far you probably think this place is awful. It is not. There are many positive things about this place. The staff is basically all foreigners with summer work visas, and their lack of insight certainly makes getting real solutions more difficult. However, the hotel has a lot of fun activities for younger kids; offers great pool options (even though there is no supervision to keep rowdy kids from disturbing the peace) provides easy access to the beach; and is generally a good deal (price wise). Unfortunately the latest experience has led us to likely look elsewhere next time we come to Ocean City.

The hotel room was not good. Service was bad until I got a call from the manager she was really nice. I love the location. I stayed in tje the condos before and loved it bit tje hotel needs to do some major upgrades for the money they charge.

Small elevators and our condo was too warm. The beds must have come from a flea market. The hotel itself was very nice and clean.

We had a great time at the Carousel Oceanfront Hotel and Condos. The whole family had fun playing in the ocean and the indoor swimming pool. My husband enjoyed ice skating. My daughter and her children enjoyed the ice skating show. We all liked sitting on the balcony and listening to the ocean. It was a great place to watch the fireworks from every night. Our condo was very clean and we were even provided dish soap, paper towels, toilet paper and other things. We hope to return next year.

The house keeping was not good they didn’t make our beds for 2days and never got towels when asked there was some trouble with key cards and the showers don’t get a lot of water pressure and goes back and forth with cold and hot water the hot tubs and pool was dirty