Pollo Tropical - Feedback

Need to get back to the old days, when the seasoning was authentic

Placed an online order at 4:41pm and was not ready until 5:20pm my food was sitting on the kitchen counter, I found out after complaining and someone just didnt...

Great citrus marinated chicken and coconut shrimp. The black beans and yellow rice are yummy. Had some trouble communicating with order taker and room was freez...

6 mins before They even looked at me when I was standing at the Order counter. After waiting another 9 minutes they called my number. They called a number out I...

Went for the first time a couple of weeks ago with my niece (January 2024) and everything was fine and dandy until a lady picked up a verbal fight with one of t...