Wasabi Hibachi Steak House - Novi

I made a reservation for Mother's Day at 5:00. When we arrived there were people waiting everywhere. The 3:00 reservations had not even been seated yet. The host was writing names down on small receipt paper and it did not seem very clean. We left and will never be back.

We had a 3:45 reservation for Mother’s Day . 5:30 comes and we still didn’t get our table. We ended up leaving

Such a disappointment. We waited two and half hours and never got sat at a table on Mother’s Dsy.

We waited an hour and a half past our reservation time. The restaurant was severely understaffed on one of the biggest restaurant days of the year. They were totally unprepared for the number of people who were there. The restaurant was quite chaotic and they couldn't quite figure out how to seat people and keep track of reservations. Also, the restaurant was quite dirty.

Open Table took our reservation weeks in advance, but the restaurant was not prepared for our arrival. Our reservation was at 1pm, we were sat at 1:20pm, and didn’t receive our food until 3:10pm. The restaurant did not have the staff to handle our reservation in addition to the many walk-ins that occurred during the time of our reservation. The wait staff did a great job but management was unwilling and unable to serve the number of customers they were able to handle with the staff on hand. When we let the manager know our concerns he suggested that we not tip our waitress instead of making a separate adjustment to our bill. We were 100% unhappy with the handling of our occasion today (aside from our very nice weightier) Would NOT recommend visiting Wasabi.