Firehouse Subs - Novato

Got here right when they opened the two workers behind the counter were very sweet also really helpful! The receipt had no validation code for my survey both the man woman went out their way to help me try to find the code unfortunately we couldn’t find it but that’s okay! Service was great, very friendly they put my sandwich together quick! Thank you guys!

I came in to Firehouse on a wednesday thinking i was just walking into another sandwich shop. I was PLEASANTLY proved wrong.i ordered the cheddar beef biscuit, which was prepared by a kind, welcoming, and friendly gentleman named Fransisco.Not only was the sandwich one of the best that i’ve had in a very long time, my conversation with Fransisco made me feel right at home.Firehouse subs will now be a staple in my diet, and i know i can count on walking out of there with a fully belly, and a happy heart.

My husband loves their hook and ladder sub, so after a busy morning we decided to drop in for lunch. Upon entering the facility, I noticed that 2 of the food preparers behind the counter had substantial beards, beards without any type of hairnet or mask to protect the food from fallen hair. Is this not a health requirement any longer? If it isn't, owners of food establishments should take it upon themselves to make it a requirement for beards, unrestrained long hair, etc. My appetite went downhill from there.

Good sandwich but service is sometimes very very slow. Just had to wait almost 45 minutes to get my sandwich. The guy taking orders just stood and watched and criticized as the one maker actually seeming to work struggled to keep up.

Very tasty subs with a good number of options. Ingredients are fresh. Also, the people working there and especially the gentleman who appears to own/manage the shop are super friendly.