Chipotle Mexican Grill - Norwood

They can count on this place to either screw their order or not eat enough. last night from the app ordered and they must have mixed my order with someone else because when I opened the bowl, it was not what I ordered. how ever. not even close. the label with all the ingredients on the outside of the lid was correct, but somehow the content in the dish was not. Maybe the one who managed to make me just what they felt like eating. I wouldn't surprise myself with this place.

Very clean! friendly staff and very fast on the orders. eating is always fresh and good quality control all around! I will definitely go back!

I love chipotle food, but the recent service update needs work. I placed an order with doordash, and I simply wanted to add a spoon to the order so I could eat it. This is not an option on doordash, so I tried calling the restaurant. You cannot get anybody on the phone no matter what you do, and all you get is a robot on the other side. I was simply going to add a spoon into the back, something very simple, and it was made extremely difficult to do, and it wasn't done. I understand we're switching to a digital world, but there needs to be a system or I can easily add utensils to my order, and at Chipotle points to doordash. Out of all the people that are working there, one person can answer the phone. One star until it changes

Got a really small bowl and they didn’t put all toppings I requested.

If i was an employer id be upset at how this place is run. There were six customers and about 5 employees that i saw. 2 customers sitting down. 4 in line. They had to grab 4 employees to make the food and handle the cash register like it was during rush hour, but it wasnt. place was dead. Also the scooping area is disgusting, when they lift the trays up you see a bunch of hot water and rice just sogging up. The place was basically empty, try using a cloth to clean some of the area up. it takes one minute. Instead they just wipe the spillage around, pretended it was clean and just avoided making burritos on that spot. Give me a break, its really not that hard. And how come the supervisor/manager (she was giving orders to the cooks and cashiers so i knew she was higher level) can barely roll a burrito. it wasnt tight and when i opened it up all the juices sogged up the burrito. it shouldve been an enchilada. atleast they give u decent customer service so ill give 2 stars.