Berwick Garden Centre - Northumberland

We’ve stopped here several times before and things have been ok. However I couldn’t believe the poor service we received today. Initially I had to wait quite some time at the counter where two staff were busy making drinks and stocking the counter. At least one of them must have been aware I was waiting but made no attempt to interact. At one point someone who had been waiting on tables came apologised for my wait and said I’d be seen soon. Eventually the person who had been stocking the counter came and took my order. I assumed the issue was due to staff working in strange circumstances due to the refurb and wasn’t too bothered. I ordered our food and drinks. A sandwich, a cold drink, a scone which I asked to be warmed and a double espresso with some hot water on the side, which I have countless times before here. So far so good. However when I asked that the coffee be served in a slightly larger cup, which I always do, I was told no as it would be an americano. I tried to explain that making a double espresso into a slightly larger cup then adding a small amount of hot water does NOT make it an americano, it more like a long black. I was however abruptly told it was an americano and she wasn’t allowed to do it. As she refused to do what I asked still saying I’d be getting an americano I just had a glass of water. After I’d paid I was offered the cold scone but I asked again for it to be heated. When the scone was brought to the table, it wasn’t warmed and I had to return to the counter to ask a third time for to it to be heated. The sandwich was okay but the salad was just leaves and red onion. Hopefully this is just a glitch due to the refurbishment and when the cafe fully reopens the staff will have been properly trained in customer service.

Always get a good lunch at the Berwick Garden Centre so we stopped off last week, and there was plenty choice and the food was tasty and with good portion sizes. Service was friendly. The garden centre itself was well stocked and they had a Christmas sale so we got some bargains too.

Lovely homemade soup and sandwich, speedy service and good value for money. Seating are upstairs lovely and quiet

This restaurant has a gloomy atmosphere and unenthusiastic staff who would greatly benefit from training. The biscoff bake was underwhelming, with only a small sprinkling of crushed biscuits on top. The interior layout is disappointing and lacks creativity in displaying goods. It could use someone knowledgeable in the retail industry to come in and make improvements.

We had an incredible time taking our granddaughter to meet Santa. She absolutely adored her time with him and her gift, and we all had a blast getting our photos taken in the snow globe. Afterwards, we treated her to a hot chocolate and Christmas cookie with the voucher Santa gave her. There were plenty of Christmas gifts and delicious food options to explore and purchase as well.