Jack's - Northport

The mushroom swiss burger is the best Jack's burger has served. I waited in drive thru for almost 10 mins and this location has let me down time and time again. The burger was dry and the fries have been sitting out for awhile. I was on my lunch break and could not go back. I won't, won't come back to Jack's for more more more!!! Hire people who take pride in their job not there just to get a check.

A worker came in whilst we was standing there ordering on her phone,walked directly behind the manager working and PAST the handwashing sink to the drive thru window and all thru the kitchen! ? I work in a kitchen and I know that's unacceptable! No one said anything to her. This was Friday June 23rd!

Went thru the drive thru. Burger was pretty consistent with other Jack's I have been too. Drive thru line did move slower at this one than some others but overall not horrible.

I wanted to go to this location at 5821 McFarland Blvd because I had been here once before for the biscuit and gravy. They make the softest biscuits I have ever had from a fast food restaurant. The bottoms are so soft that you don't need a knife to cut them. I stood at the counter and asked if they were still serving them at 10:48 am. Two of the employees had to yell at the men in the kitchen three times before they got an answer because they had music playing loudly back there. ??? Yes, I could get a gravy and biscuit. I asked about the biscuit bundle they used to advertise all the time. No one knew anything about it except for another employee who told her that it was located under the catering button. You can get 12 butter biscuits for 99 cents each. Which amounts to $14.39 with taxes added. They are better than frozen or canned in my book. I opened my styrofoam container and was surprised to see sausage crumbled across my biscuit and gravy. I've never seen it served like that before at Jack's. It tasted great. It wasn't spicy and added some texture to the food. The biscuit was still as soft on the bottom as ever. I enjoyed it.

“Lee lee”, Thanks for resolving the issue with exceptional customer service!